The Stevenson Group is committing to invest half a million pounds over the next five years to significantly upgrade its core software systems. The scale of the change will see the replacement of the myriad of standalone current purchase, stock and selling systems with a completely new integrated software solution.
Existing purpose-built systems introduced nearly a decade ago will be replaced by a fully integrated new platform. This will include a rebuilt website. The new software will be tailored to the unique retailing nuances of the schoolwear industry. The new platform will also be able to adapt and grow as The Stevenson Group continues to change.
All areas of the company will access and use the same data. This will ensure the seamless integration of Buying, Merchandising, Warehousing, Retail and Selling functions. The integrated nature of the new platform will also enhance the efficiency of interdepartmental processes.
Commenting is John Stevenson, joint CEO, The Stevenson Group. “Significant I.T. investment during these difficult retailing times shows both our commitment to improving internal process and data management, as well as supporting our current growth and reinforcing our future aspirations.”
What customer benefits will there be?
More accurate stock visibility and tighter purchasing control will improve product availability in-stores and online. Furthermore, new warehouse processes will reduce turnaround times, including faster returns. This is in addition to providing improved information on the status of customer orders and returns. New till systems in stores will also provide integration with customers’ online accounts, as well as aiding the speed of till processing.
CRM style processes will integrate directly with schools, suppliers and customers.
Improved website and product content online will feature an easy to navigate interface that runs faster due to the implementation of modern technologies. Other highlights include better customer services functionality, integrating actions directly with the warehouse. Plus, greater ability to respond to popular demand for new payment options such as Klarna and PayPal.
Martin Kitwood, head of I.T, The Stevenson Group, adds; “The overhaul and replacement of our silo created legacy systems with an integrated solution will provide a robust, flexible and holistic platform. It will improve operational efficiency and business information both now and in the future.”
Work has already started on the new system, which is currently in the ‘build’ phase. The launch is due in early May 2021. Click here for more information on The Stevenson Group.
