Silver Cross and Micralite have won the Feefo Platinum Trusted Service Award. The independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is only awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the high standard, based on the number of reviews they have collected and their average rating, receive the award.
The accreditation remains unique as it is based purely on interactions with real customers. Furthermore, as all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Commenting is Riccardo Baldoni, head of IT and customer experience at Silver Cross and Micralite. “We’re delighted to receive this award from Feefo. It’s based on the feedback of our customers, who are the most important judges of all. As this award is recognition of us achieving the Gold standard of service for three consecutive years, it confirms our consistent approach to always providing our customers with the very best experience.
“Our Customer Service Team have performed incredibly over the last three years and especially through lockdown. Through very difficult circumstances they have upheld our brand values and service levels. This achievement truly is testament to hard work, patience and understanding.”
Feefo gives Platinum Trusted Service Awards to businesses that achieve the Feefo Gold standard for three consecutive years or more. The Feefo Gold Trusted Service Award recognises organisations with a minimum service rating of 4.5.
Congratulating Silver Cross and Micralite on winning this year’s award is Steph Heasman, director of customer success at Feefo. “The Trusted Service Award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service. They deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Feefo is a reviews and customer insights technology company. It provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, it ensures all feedback is authentic; matching it to a legitimate transaction to increase consumer confidence and enable businesses to make smarter business decisions.
For further information on Feefo, please click here.
